Escalation Prevention Impact
247
Escalations Prevented This Month
Estimated 1,729 hours saved
Top Escalation Triggers
Most common causes of ticket escalations
AI Model Performance
Real-time accuracy metrics
94%
Prediction
Accuracy
97%
Routing
Success
3%
False Positive
Rate
Model Last Trained: 2 hours ago
Emerging Patterns Detected
AI-identified trends requiring attention
VPN Connection Issues Spike on Mondays
High42 tickets affected • +156% from baseline
Password Reset Requests Increased After Policy Change
Medium89 tickets affected • +234% from baseline
Mobile App Crashes on iOS 17.2 Devices
Low28 tickets affected • Recently emerged
Printer Issues Concentrated in Building C
Medium35 tickets affected • Geographical pattern
Email Delivery Delays During Peak Hours
Medium31 tickets affected • Time-based pattern
Knowledge Gaps Identified
Topics needing documentation
Multi-factor Authentication Setup
23 tickets could be prevented with proper documentation
VPN Client Configuration for Remote Work
18 tickets could be prevented with proper documentation
SharePoint Permission Management
15 tickets could be prevented with proper documentation
Outlook Calendar Sync Issues
12 tickets could be prevented with proper documentation
Predictive Recommendations
AI-suggested improvements to prevent future escalations
| Recommendation | Impact Score | Affected Tickets | Implementation Effort | Status | Action |
|---|---|---|---|---|---|
|
Add automation rule for password reset tickets
Auto-route to identity team
|
92/100 | 89 | Low | Pending | |
|
Expand network team capacity
High volume in VPN category
|
88/100 | 42 | High | Pending | |
|
Create self-service portal for common issues
Reduce low-priority ticket volume
|
85/100 | 156 | Medium | In Progress | |
|
Implement proactive monitoring for database connections
Alert before incidents occur
|
78/100 | 31 | Medium | Implemented |