Team Capacity
24
Active
Available
11 (45%)
Busy
9 (38%)
Offline
4 (17%)
Workload Balance Score
8.7/10
Well distributed
AI Routing Accuracy
96.8%
+2.3%
this week
Expert matching success rate
Marcus Kim
Senior Database Admin
Active Tickets
5
Avg Resolution
1.8h
Success Rate
94%
Sarah Chen
Senior Network Engineer
Active Tickets
3
Avg Resolution
2.1h
Success Rate
97%
James Rodriguez
Systems Administrator
Active Tickets
8
Avg Resolution
3.2h
Success Rate
89%
Emily Watson
Security Engineer
Active Tickets
4
Avg Resolution
2.4h
Success Rate
92%
Alex Thompson
DevOps Engineer
Active Tickets
6
Avg Resolution
2.8h
Success Rate
91%
Priya Patel
Mobile Developer
Active Tickets
2
Avg Resolution
3.5h
Success Rate
88%
David Lee
Frontend Developer
Active Tickets
5
Avg Resolution
2.9h
Success Rate
90%
Lisa Anderson
IT Support Specialist
Active Tickets
3
Avg Resolution
1.5h
Success Rate
96%
Michael Chang
Backend Developer
Active Tickets
7
Avg Resolution
3.1h
Success Rate
93%
Rachel Green
QA Engineer
Active Tickets
2
Avg Resolution
2.7h
Success Rate
95%
Omar Hassan
Cloud Architect
Active Tickets
4
Avg Resolution
2.2h
Success Rate
94%
Sofia Martinez
Product Manager
Active Tickets
2
Avg Resolution
4.1h
Success Rate
87%
Workload Distribution Matrix
Team member ticket volume by category
| Team Member | Database | Network | Security | Applications | Hardware | Cloud | Total |
|---|---|---|---|---|---|---|---|
| Marcus Kim | 15 |
1 |
2 |
3 |
0 |
1 |
22 |
| Sarah Chen | 0 |
18 |
2 |
1 |
0 |
1 |
22 |
| James Rodriguez | 2 |
3 |
4 |
12 |
6 |
2 |
29 |
| Emily Watson | 1 |
2 |
16 |
1 |
0 |
1 |
21 |
| Alex Thompson | 2 |
1 |
1 |
5 |
0 |
14 |
23 |