Critical Predictions
7
Tickets likely to escalate in 24h
Auto-Routed Today
143
AI-matched to experts
+32%
Avg Resolution Time
2.3h
Down 68% this month
Team Utilization
73%
Balanced workload
Escalation Risk Timeline
Predicted escalations over time
High Risk
Medium Risk
Low Risk
AI Confidence Score
Model performance metrics
94%
Routing Accuracy
97%
Prediction Accuracy
92%
Learning Rate
↑ Improving
High-Risk Tickets Requiring Attention
AI-predicted escalations in next 24 hours
| Priority | Ticket ID | Subject | Predicted Escalation | AI Confidence | Assigned Expert | Action |
|---|---|---|---|---|---|---|
| P1 | INC-4782 | Production database connection timeout |
4h 23m
High urgency
|
87%
|
Marcus Kim
Database Admin
|
|
| P1 | INC-4779 | VPN gateway not responding for remote users |
6h 15m
High urgency
|
92%
|
Sarah Chen
Network Engineer
|
|
| P2 | INC-4775 | Email server intermittent delays |
11h 42m
Medium urgency
|
78%
|
James Rodriguez
Systems Admin
|
|
| P2 | INC-4770 | SSO authentication failing for subset of users |
14h 08m
Medium urgency
|
85%
|
Emily Watson
Security Engineer
|
|
| P2 | INC-4768 | Application server high memory usage |
16h 30m
Medium urgency
|
74%
|
Alex Thompson
DevOps Engineer
|
|
| P3 | INC-4765 | Mobile app sync issues reported by multiple users |
19h 15m
Low urgency
|
81%
|
Priya Patel
Mobile Developer
|
|
| P3 | INC-4762 | Dashboard widgets loading slowly |
21h 45m
Low urgency
|
76%
|
David Lee
Frontend Developer
|
|
| P3 | INC-4759 | Print queue not processing jobs correctly |
23h 12m
Low urgency
|
72%
|
Lisa Anderson
IT Support
|